Do you offer pickup and delivery?

Yes. We offer free pickup and delivery in San Mateo and neighboring Counties. Please call to verify your location qualifies for free pickup and delivery.

What type of warranty do you offer with your systems?

All ePC Services branded systems come with a 10-day money back guarantee, a 6-month limited hardware warranty, and 50% off labor charge on upgrades for the life of the system.

ePC Services also offers two-year limited extended warranty, or a three- year limited extended warranty. The limited warranty covering your system will be noted on your invoice and included in the documentation accompanying your system.

Do you match your competitors prices?

Yes. ePC Services will match our competitors' prices. In order to provide this service, we need the appropriate web address or company contact information to verify the pricing. Each price match is handled on an individual basis.

Do you offer on-site service?

Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.

Do you support products that weren't purchased from you?

Yes. We support products that were purchased from other manufactures or businesses. However warranties are not transferable.

What type of support do I receive?

Each system purchased from ePC Services comes with a 6-moth phone support contract. Third party software and hardware not installed by ePC Services is not covered under this contract. Tutorial services will incur hourly charges.

How do I contact you?

There are many ways to contact us:

Address:

ePC Services
1324 El Camino Real
Belmont, CA 94002

Email:

Support: sales@epcservices.com
Sales: sales@epcservices.com
Phone - 650-592-4372
Fax - 650-592-4373 - Business Hours
Fax - 650-780-0564 - After Hours

Do you give free estimates?

Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible.

What areas do you provide services to?

We provide onsite services to the Greater Bay Area.

How do I know that I need a new system?

Most users will purchase a new system when their current system is too old to upgrade or they don't want to spend more money on their current computer. The best reason to purchase a new system is because your current system is inadequate for your needs because it won't run the software you need it to run.

What type of computer do I need?

This depends on what you will be using the computer for most. Some users will purchase a computer strictly to play games on, others will edit videos, and some will just want to surf the web. Depending on your needs, ePC Services can build a new system for you at a reasonable cost.

Do you match your competitors prices?

Yes, ePC Services will match any competitors price as long as both systems have identical hardware and software.

Is it cheaper to upgrade my existing system or buy a new one?

It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.

What is your return policy on new systems?

ePC Services offers a 10 day money back guarantee on all systems purchased from us. You have 10 days to return a system for a full refund. This takes some of the pressures off from purchasing a new computer since you have a little bit of time to decide.

What types of systems do you offer?

ePC Services offers the exclusive Space Saver. However, ePC Services builds will work with you to build a system that fits your needs and budget.

Why should I purchase a system from you?

We have "10 reasons why you should buy from us"

What types of components do you use in your systems?

ePC Services uses the best components in the industry; Sony, ALTEC LANSING, Microsoft, Intel, Maxtor, Viewsonic, just to name a few. Each component is tested thoroughly to ensure performance and compatibility.

What operating systems do you offer training in?

We offer all Windows and Mac OS based Operating Systems covering basic functions and useful tips and tricks.

Where will the training session be held?

Training will be held at your convenience and in a location of your choice. We prefer to train you on your own computer rather than our because this is the computer that you will be doing your work on. Since you are already familiar with your computer, you will waist less time trying to figure it out and more time learning.

Will you teach me how to build my own computer?

Yes. We can teach you how to build your own computer, step-by-step, at your house or business.

Can you teach me how to upgrade my computer?

Yes. We can teach you how to upgrade your own computer, step-by-step, at your house or business.

What types of data recovery services do you offer?

Some of the date recovery services we offer are the following:

Unable to boot
Virus attacks
Inaccessible drives or partitions
Unable to run or load data
Data corrupted
Hard drive failure
Hard drive crashes

What if you can not recover my data?

If we cannot recover your data there is no charge to you.

What are the chances that you will be able to recover my data?

Depending on the severity of the problem, chances of recovering the data vary.

What types of media can you recover data from?

We can recover data from IDE, EIDE and SCSI hard drive assemblies.

Will I be able to transfer files from one computer to another in my network?

Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers connected to your network.

Can I share my incoming internet connection with other computers on my network?

Yes. Connecting your incoming internet connection up to a home router, you will be able to access the internet from any computer that is on the network.

Can I share my printer with more than one computer?

Yes. This can be accomplished many different ways. You can share the printer from within windows, purchase a network compatible printer, or purchase a router with a print server.

Is a wireless network safe?

Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe. On the wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the signal that is being sent and received. On the network computers, passwords and permissions should be setup.

Can you troubleshoot an existing small network?

Yes. We can troubleshoot most home and small business networks even if we did not originally install it.

What equipment do I need?

To answer this questions correctly, we first would need to know what you would like to do on your network. After that, we can put together a list of equipment you will need. Most small networks will just need some sort of a switch or a router, some network cable, and a couple of network cards.

How do I know if I need an upgrade?

Do you find yourself fidgeting while your processor, or one of your peripherals, goes on and on doing something?

Is your computer too under-powered to run the applications you want to run?

Is your hard drive too small to store all your "stuff"?

Do you need to send and receive faxes from your computer and you can’t?

Do you want sound you don’t have?

Do you want something for your computer you don’t have.

If you can answer "no" to ALL these questions then maybe you don’t need to Upgrade your computer.

What types of hardware upgrades do you perform?

We offer all types of hardware upgrades from simple video card installations to changing out the motherboard and CPU.

Is it cheaper to repair my computer or buy a new computer?

This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one.

How much will it cost me to repair my computer?

This question depends on what is wrong with the computer. Most repairs cost around $60 to $100 in labor plus the cost of the replacement part.

What is your warranty policy on your repairs?

We have a 15 day hardware warranty policy on all repairs. We will cover labor and previously replaced parts but not any additional parts that may be necessary to complete the job.

Do you repair on-site?

Yes, assuming your location is in the Bay Area, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.

What will maintenance do for my computer?

Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.

Who will host my website?

ePC Services dedicated servers located in San Mateo are available for hosting your website.

Will my website have its own domain name (www.yourname.com)?

Yes, you will have your own web address with no subdirectories.

Will you maintain my website for me once you create it?

Yes, we offer affordable update packages for our customers. We will not abandon you after your website is complete!

Can you promote my website for me?

Yes. ePC Services will promote your website on the 18 most popular search engines and directories such as : Google, Lycos, Northern Light, Subjex, HotBot, Scrub The Web, FAST Search, Alexa, REX, LookSeek, ExactSeek, InfoSpace, Search It, Voila, NerdWorld, Excite, Mall Park, and EntireWeb.

What types of features are available for my website?

Your website will be personalized for you and may include features such as : Calendars, Chat Rooms, Feedback Forms, File Cabinets, Formatted Text Pages, General Contact Information/Directions, Links, List of Items, Membership Pages, Newsletters, Photo Galleries, Submenus, Survey.